State Farm® Insurance Agent Pam Leonard-Williams

"I have been with State Farm for many years now. We all know insurance anything is stressful and can be hard to understand, afford, and deal with. However this location has given me so much peace and understanding. No matter whom I speak with in this office, they are willing to assist and take as much time needed to ensure I am still happy and understand what my policies entail. They are not afraid to breakdown every little detail if needed. They don’t sugarcoat policies, they educate. I have personally worked with Pam herself who immediately stepped in to ensure if there was any miscommunication, that she was there to correct any questions or concerns. This location will go above and beyond for you with urgency. If they say they will call or email you, expect it because they will. They hold true to their word. I have also been getting assistance from Alicia Burke who has been absolutely phenomenal. She has gone above and beyond. She is quick, timely, efficient, and you can tell she does care. I have multiple policies with this location, from car to home insurance etc. and at any point I felt a concern Alicia and their ENTIRE office immediately eases my uncertainties. I think it’s truly important to have a solid team and feel confident that if the direct person you normally speak with is out of office , that you feel secure and confident to call your insurance location anyway and know you are being taken cared of. Thank you Pam, Alicia, and team for always having my back and always answering any questions. Big or small I never feel burdened when I call. And to top it off, consistently for years Pam’s office sends out a birthday card directly to you when your birthday rolls around. It’s a small gesture but so kind. Little things make a big difference. 🤍 Kind Regards - Victoria R."

"Yessenia Guerra was a lovely person and her attention was so nice! It was a excelent experience with her :)"

"Was shopping around for auto quotes and I was able to speak to Yessi. Easy and fast process, very nice and friendly and good rates, definitely recommend."

"Too many hands in the pot. For the brief time I was with them they made multiple mistakes. I strongly encourage you to find a better agent where it’s one person and not half a dozen people."

"Lindsey was super helpful! She helped us bundle all our insurance and saved us a ton of money! Thanks Lindsey!"

"All helpful and resourceful, always friendly when I call. By far the best experience working with the team to go over my policy"

"Loved my experience with State Farm’s ,customer service was on point and everyone I dealt with was knowledgeable and polite ."

"Professional, courteous… very helpful.. highly recommended"

"Knowledgeable staff and great service!"

"Outstanding office …I worked with Michael at the sunset point road office… he worked diligently with me to get the best quote possible from a trusted company like State Farm"

"I’d been looking to see if there were cheaper options when switching my auto insurance. Figured I’d give State Farm a call, I spoke with Mike and he was extremely helpful. He very knowledgeable on insurance and explained things clearly so I could understand them. I hate insurance calls but speaking with Mike actually made it relatively enjoyable. Thanks!"

"After being rushed into a contract with another company I called this State Farm office to get quote options and was able to save $300 and spread my payments out more efficiently! Pam and her sales rep. Mike was wonderful to deal with. Very quick with communication and response time. Highly recommend!!"

"I was curious about switching my insurance to state farm for both Home and Auto, so I gave the office a call. Mike was very helpful and got me all the information I was looking for. Thanks for the great customer service, worth leaving a review"

"I had the pleasure of dealing with Rep. Mark Harrison at this State Farm office. He was extremely professional and went above and beyond to keep me informed almost daily for a week regarding an unexpected and scary issue I was having with another home owners insurance carrier. Everything worked out just fine and I am extremely grateful to Mr. Harrison. He is a great asset to his company!"

"Pam Leonard Williams met with me after exchanging emails. She is intelligent, patient and thorough and gave me the best service I've ever gotten from an insurance agent."

"Mark Harrison is a young man who has a very good listening ear along with more patience, and attentiveness then most young people today, in leading me to a solution that helped me with a satisfying outcome that I'm very appreciative for."

"Always polite honest straight forward and helpful"

"Pam is great!"

"Worst experience I've ever had when dealing with home/auto insurance. Was shopping rates and filled out a quote online. Days later was contacted by Caleb in this office telling me he got my premium lower, only to find out he just removed coverages that I selected on the quote. After deciding to move forward was told I needed to transfer my home owners policy to their agency to get the agreed upon rate. Also on that same call, was told the rate "just went up" by about $100. After the call was sent paper work to sign and another document to sign to transfer my homeowners policy. Signed both and everything was good to go.... until I received a bill 2 months later. This was upping my 6 month (prepaid) premium by $900. After investigating this situation I was told I failed to sign the uninsured motorist decline form, so now I was defaulted into that coverage. I was then sent the form, signed immediately, and was told the charge would be reversed. 2 months later I receive another bill for the same thing, call and speak with Caleb, he tells me it's an error and should not be charged. 2 weeks later here comes another bill in the mail, Caleb then tells me I owe the money because of when the form was signed. I then escalated the situation to Pam, who was great at calling me back but that's about the only thing she helped me with. After fighting the situation for nearly a week, I cancelled service and moved my homeowners policy back to the agency that wrote it. This office runs a shady business, only discloses information that benefits them financially, then throws their hands in the air when you complain. Pam claims to be in this business for over 20 years but then acts like any situation she encounters is the "first time". I paid a little extra to go with State Farm because I always viewed them as a (local) large corporation, but honestly I receive better customer service talking to a bot online. Pam, you need to do a better job TRAINING and HOLDING YOUR TEAM ACCOUNTABLE, or you should retire because the way your office is conducting business is slimy and unethical."

"I absolutely love these people. They go above and beyond to assist you. I know there may be other options, however, the customer service is worth the price."

"We had been with our previous insurance agency for 5 years and tolerated leaving voice mails and too many times never getting a return call. The Leonard-Williams Agency was recommended to us by many people in our community. We were being cancelled by our previous homeowners insurance as they apparently were getting out of the condo business. What a refreshing experience it was to call this agency and actually talk to a human being from the start, getting a meeting immediately with an agent (Michael Clarke), and finding him very knowledgeable about our community and teaching us things we weren't aware of with our insurances. To me, there is nothing worse than changing insurance. However, after making the decision to change to this agency, Mr. Clarke made it so seamless by doing it all by telephone and email. I don't think we've ever felt so confident that we did the right thing with the right agency."

"I have been a long term customer with State Farm. During the past week I was able to speak with Pam, the manager and agent in charge of office operations. She assisted me with a difficult and challenging homeowners situation. I appreciate her efforts!! In addition she was gracious. Continue the good work Pam."

"So happy to see that customers are satisfied. That has not been my experience. I have been a State Farm customer since the 70's. 1. I have left several messages for Pam over the past year on VM and with receptionist. No response. 2. If you leave a VM or send email, walk in customers have priority, even if you submitted message or email three days prior to walk in. I need to know this to plan accordingly. 3.During a traumatic accident I had in Dec 2022 (rear ended) I received poor assistance from Pam's office on how to proceed. 4. There are several other incidents that are lengthy and have caused undo confusion and stress Unfortunate because I have tried to forget and move on after each situation. Keeps on getting worse, not better."

"This agency has amazing service and a wonderful team! Mrs.Pam is a professional and kind agent with keen intelligence. Her skills and proficiency are not only shown through her works but also the office employees. Everyone at this agency is welcoming, knowledgeable, and overall a wonderful team! I am thankful to have had an awesome experience for my insurance needs and I highly recommend this agency."

"Terrific service definitely recommend!!"