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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Theresa Cheek

February 20, 2025

5  out of  5
rating by Theresa Cheek
"Pam and Mike are polished professionals who truly care about their clients and are willing to advocate for their insured. Bernadette Brown is a stellar example of an agent who truly represents her clients. I highly recommend them for your insurance needs."
We responded:
"Theresa - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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SOCRATES ORTIZ

February 12, 2025

5  out of  5
rating by SOCRATES ORTIZ
"Great service thank you lexi"
We responded:
"Socrates - We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Joan Calhoun

January 22, 2025

5  out of  5
rating by Joan Calhoun
"This has always been very nice to come in to the office. Everyone is so nice and it is a pleasure."
We responded:
"Joan - Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Gustavo Ordonez

January 22, 2025

5  out of  5
rating by Gustavo Ordonez
"Great..10/10"
We responded:
"Gustavo - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Cindy Holets

December 6, 2024

5  out of  5
rating by Cindy Holets
"Pam Leonard-Williams Statefarm agency is wonderful! I give them 10 stars. My family has been with this agency for over 7 years with home, car, and life insurance with them. Pam is the most kind-hearted person you could ever meet. She strives to do "everything" possible to make you feel comfortable with your insurance choices. She's very down to earth and is very honest. She is a very good person and definitely "goes out of her way" to make us happy."
We responded:
"Thank you so much, Cindy for your glowing review! We’re thrilled to have had the opportunity to serve you and your family for over 7 years, and we’re so glad to hear that our dedication and kindness have made a positive impact. Your trust and kind words mean the world to us, and we’re looking forward to continuing to serve you for many more years to come! - Pam"
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J Merdich

December 5, 2024

5  out of  5
rating by J Merdich
"We thank you for the promptness and efficient actions that happened in this hard times. Will recommend you to everyone. It is in crisis times when we need someone fast and that is exactly how you have helped."
We responded:
"Thank you so much for your kind words! We’re grateful for the opportunity to assist you during such a challenging time and are thrilled to hear that our prompt service made a difference. Your recommendation means the world to us, and we’re here for you whenever you need help in the future. - Pam"
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Vee

October 24, 2024

5  out of  5
rating by Vee
"I have been with State Farm for many years now. We all know insurance anything is stressful and can be hard to understand, afford, and deal with. However this location has given me so much peace and understanding. No matter whom I speak with in this office, they are willing to assist and take as much time needed to ensure I am still happy and understand what my policies entail. They are not afraid to breakdown every little detail if needed. They don’t sugarcoat policies, they educate. I have personally worked with Pam herself who immediately stepped in to ensure if there was any miscommunication, that she was there to correct any questions or concerns. This location will go above and beyond for you with urgency. If they say they will call or email you, expect it because they will. They hold true to their word. I have also been getting assistance from Alicia Burke who has been absolutely phenomenal. She has gone above and beyond. She is quick, timely, efficient, and you can tell she does care. I have multiple policies with this location, from car to home insurance etc. and at any point I felt a concern Alicia and their ENTIRE office immediately eases my uncertainties. I think it’s truly important to have a solid team and feel confident that if the direct person you normally speak with is out of office , that you feel secure and confident to call your insurance location anyway and know you are being taken cared of. Thank you Pam, Alicia, and team for always having my back and always answering any questions. Big or small I never feel burdened when I call. And to top it off, consistently for years Pam’s office sends out a birthday card directly to you when your birthday rolls around. It’s a small gesture but so kind. Little things make a big difference. 🤍 Kind Regards - Victoria R."
We responded:
"Thank you so much, Victoria, for your incredibly thoughtful and detailed review! The whole team and I are honored to have been able to provide you with excellent service over the years. Our goal is to educate and support you, and it means the world to us that you've felt cared for and confident in your plans. We truly appreciate your appreciation and loyalty, and we’re so glad to hear that even small gestures, like birthday cards, make a difference. If you ever need anything, big or small, we’re here for you! - Pam"
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Gianella Cuya Pacheco

October 19, 2024

5  out of  5
rating by Gianella Cuya Pacheco
"Yessenia Guerra was a lovely person and her attention was so nice! It was a excelent experience with her :)"
We responded:
"Thank you so much for your kind words, Gianella! I’m thrilled to hear that Yessenia provided such a wonderful experience for you. Her attention to detail and caring approach truly makes a difference. If you ever need anything, don’t hesitate to reach out. We appreciate your support and look forward to helping you again in the future! - Pam"
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victor hernandez

October 18, 2024

5  out of  5
rating by victor hernandez
"Was shopping around for auto quotes and I was able to speak to Yessi. Easy and fast process, very nice and friendly and good rates, definitely recommend."
We responded:
"Thank you so much for your wonderful review, Victor! I’m glad Yessenia made the process easy and fast and that you were happy with the rates. We strive for friendly and efficient service, and we truly appreciate your recommendation. If you ever need anything, don’t hesitate to reach out. Thanks again for choosing us! - Pam"
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M Musco

October 15, 2024

1  out of  5
rating by M Musco
"Too many hands in the pot. For the brief time I was with them they made multiple mistakes. I strongly encourage you to find a better agent where it’s one person and not half a dozen people."
We responded:
"Thank you for your feedback; we’re sorry to hear about your experience. We’d love the opportunity to address your concerns directly, so please feel free to reach out to our office at (727) 799-2563. Your insights are important to us, and we’re committed to improving our service. -Pam"
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Michael Palma

August 31, 2024

5  out of  5
rating by Michael Palma
"Lindsey was super helpful! She helped us bundle all our insurance and saved us a ton of money! Thanks Lindsey!"
We responded:
"Thank you, Michael, for the wonderful review and kind words about Lindsay! I’m so glad that she was able to assist you with your insurance needs all while helping you save! We greatly appreciate your feedback. -Pam"
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Charlie Raby

August 29, 2024

5  out of  5
rating by Charlie Raby
"All helpful and resourceful, always friendly when I call. By far the best experience working with the team to go over my policy"
We responded:
"Thank you for your review, Charlie! I’m delighted to hear that you found our team helpful, resourceful, and friendly. It’s wonderful to know that your experience with us was the best you’ve had while reviewing your plan. -Pam"
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Nachary Rivera

June 27, 2024

5  out of  5
rating by Nachary Rivera
"Loved my experience with State Farm’s ,customer service was on point and everyone I dealt with was knowledgeable and polite ."
We responded:
"Thank you for your feedback, Nachary! We're thrilled you had a positive experience with our State Farm team. Providing knowledgeable and polite customer service is our top priority, and we're glad we could meet your expectations. -Pam "
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Mary Rogers

June 27, 2024

5  out of  5
rating by Mary Rogers
"Professional, courteous… very helpful.. highly recommended"
We responded:
"Thank you for your review, Mary! We're delighted to hear that you found our service professional, courteous, and very helpful. Your recommendation means a lot to us. -Pam "
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Lorand Fabian

June 27, 2024

5  out of  5
rating by Lorand Fabian
"Knowledgeable staff and great service!"
We responded:
"Thank you for your feedback, Lorand! We're delighted that you found our staff knowledgeable and enjoyed our service. -Pam"
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john watkins

June 27, 2024

5  out of  5
rating by john watkins
"Outstanding office …I worked with Michael at the sunset point road office… he worked diligently with me to get the best quote possible from a trusted company like State Farm"
We responded:
"Thank you for your review, John! We’re thrilled to hear that Michael at our Sunset Point Road office provided you with outstanding service."
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Adam Moore

June 27, 2024

5  out of  5
rating by Adam Moore
"I’d been looking to see if there were cheaper options when switching my auto insurance. Figured I’d give State Farm a call, I spoke with Mike and he was extremely helpful. He very knowledgeable on insurance and explained things clearly so I could understand them. I hate insurance calls but speaking with Mike actually made it relatively enjoyable. Thanks!"
We responded:
"Thank you for sharing your experience, Adam! I’m glad to hear that Mike could make your insurance inquiry a pleasant one. We appreciate your feedback and look forward to continuing to assist you with your insurance needs!"
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Brittany Workman

June 27, 2024

5  out of  5
rating by Brittany Workman
"After being rushed into a contract with another company I called this State Farm office to get quote options and was able to save $300 and spread my payments out more efficiently! Pam and her sales rep. Mike was wonderful to deal with. Very quick with communication and response time. Highly recommend!!"
We responded:
"Thank you so much for your review Brittany! I’m thrilled to hear that we could assist you in finding a better insurance option that saves you money and provides more flexibility with your payments. We prioritize quick communication and response service, and I’m glad Mike and I could deliver that for you."
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Mike richman

June 27, 2024

5  out of  5
rating by Mike richman
"I was curious about switching my insurance to state farm for both Home and Auto, so I gave the office a call. Mike was very helpful and got me all the information I was looking for. Thanks for the great customer service, worth leaving a review"
We responded:
"Thank you for your review Mike! We’re thrilled to hear that you had a positive experience when exploring insurance options with us. Providing helpful information and excellent customer services is what we strive for and we’re glad Mike could assist you effectively."
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Christine Brodeen

June 13, 2024

5  out of  5
rating by Christine Brodeen
"I had the pleasure of dealing with Rep. Mark Harrison at this State Farm office. He was extremely professional and went above and beyond to keep me informed almost daily for a week regarding an unexpected and scary issue I was having with another home owners insurance carrier. Everything worked out just fine and I am extremely grateful to Mr. Harrison. He is a great asset to his company!"
We responded:
"Thank you for sharing your experience, Christine! We’re thrilled to hear that Rep. Mark Harrison provided you with exceptional service during a challenging time with your homeowners insurance. He is indeed a great asset to our company, and we’re grateful to have him on our team. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out."
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Gary Berke

June 6, 2024

5  out of  5
rating by Gary Berke
"Pam Leonard Williams met with me after exchanging emails. She is intelligent, patient and thorough and gave me the best service I've ever gotten from an insurance agent."
We responded:
"Thank you so much for your kind words Gary! I’m delighted to hear that you had a positive experience working with me. Providing thorough and attentive service is my goal, and I’m glad that I could meet your expectations. If you ever need further assistance or have any questions, please don’t hesitate to reach out."
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Katherine Klaus

May 22, 2024

5  out of  5
rating by Katherine Klaus
"Mark Harrison is a young man who has a very good listening ear along with more patience, and attentiveness then most young people today, in leading me to a solution that helped me with a satisfying outcome that I'm very appreciative for."
We responded:
"Thank you Katherine for taking the time to leave this wonderful review! The Pam Leonard-Williams State Farm Agent team prides ourselves on being attentive and patient with our customers, and I am so glad to hear that Mark exemplified just that when working with you. Thank you for choosing us, and if you ever need future assistance, please don’t hesitate to reach out."
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Brendan Smith

May 20, 2024

5  out of  5
rating by Brendan Smith
"Always polite honest straight forward and helpful"
We responded:
"Thank you, Brendan, for your five-star review! We appreciate your kind words and thank you for choosing us. If you have any further questions, please feel free to reach out, we’re always here to help our good neighbors."
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Winton Wallace

May 9, 2024

5  out of  5
rating by Winton Wallace
"Pam is great!"
We responded:
"Thank you, Winton, for your wonderful review! I’m so glad to hear that you had a great experience at our office, we strive to give all of our Good Neighbors a good experience working with us. If you ever need further assistance, please don’t hesitate to reach out! "
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Alexander Haines

May 9, 2024

1  out of  5
rating by Alexander Haines
"Worst experience I've ever had when dealing with home/auto insurance. Was shopping rates and filled out a quote online. Days later was contacted by Caleb in this office telling me he got my premium lower, only to find out he just removed coverages that I selected on the quote. After deciding to move forward was told I needed to transfer my home owners policy to their agency to get the agreed upon rate. Also on that same call, was told the rate "just went up" by about $100. After the call was sent paper work to sign and another document to sign to transfer my homeowners policy. Signed both and everything was good to go.... until I received a bill 2 months later. This was upping my 6 month (prepaid) premium by $900. After investigating this situation I was told I failed to sign the uninsured motorist decline form, so now I was defaulted into that coverage. I was then sent the form, signed immediately, and was told the charge would be reversed. 2 months later I receive another bill for the same thing, call and speak with Caleb, he tells me it's an error and should not be charged. 2 weeks later here comes another bill in the mail, Caleb then tells me I owe the money because of when the form was signed. I then escalated the situation to Pam, who was great at calling me back but that's about the only thing she helped me with. After fighting the situation for nearly a week, I cancelled service and moved my homeowners policy back to the agency that wrote it. This office runs a shady business, only discloses information that benefits them financially, then throws their hands in the air when you complain. Pam claims to be in this business for over 20 years but then acts like any situation she encounters is the "first time". I paid a little extra to go with State Farm because I always viewed them as a (local) large corporation, but honestly I receive better customer service talking to a bot online. Pam, you need to do a better job TRAINING and HOLDING YOUR TEAM ACCOUNTABLE, or you should retire because the way your office is conducting business is slimy and unethical."
We responded:
"Thank you for taking the time to provide your feedback and for detailing the issues you experienced. I am truly sorry that your interaction with our office did not meet your expectations and that we were unable to resolve these issues to your satisfaction. Please know that I take your concerns very seriously, and I am personally looking into how we manage communication and coverage changes to make sure that all information provided is both timely and accurate. While I regret that we were unable to continue serving you, I wish you all the best with your new insurance provider."